Shipping Policy

Shipping policies - Preamble

At Teselisent®, we aim to provide a transparent and reliable shipping experience, whether you purchase through an authorized online marketplace or directly from us.

1. Orders Placed via Authorized Online Marketplaces

If you purchase our product through an authorized online marketplace, all shipping, handling, and delivery processes are managed entirely by this online marketplace.

This includes:

• Shipping speed and carrier selection

• Delivery tracking and updates

• Customer support related to shipping

• Handling of lost or delayed packages

For more details, please refer to the authorized online marketplace's own Shipping Policies or contact the online marketplace customer service directly.

2. Spare Parts Purchased Directly from Us

In some cases, you may choose to order replacement or spare parts directly through our customer service (e.g., zipper heads, pole segments, tie-down accessories).

For these direct orders, the following shipping conditions apply:

• Shipping Destination: We only ship in countries where we sell our products.
• Shipping Method: We use standard international shipping services with trusted carriers.

• Shipping Cost: The full shipping cost will be calculated based on the destination and package weight.

• Customer Approval: The final shipping fee will be communicated to you before your confirmation (Go / No-Go). No payment will be requested until you have accepted the total cost.

• Shipping Duration: Shipping take typically within 3-5 business days after confirmation.

• Customer Responsibility: Shipping costs for spare parts are paid by the customer unless otherwise agreed.

We are committed to ensuring you get the parts you need, quickly and safely, to maintain the longevity of your product.

If you have any questions about shipping, please don’t hesitate to contact us for clarification. We're here to help.